Frequently Asked Questions

Shipping

Where Does All-Clad Ship?

All-Clad only ships to the Continental United States.

Do you ship to PO Boxes?

Unfortunately at this time, we do not ship to PO Boxes.

How will my order ship?

We currently ship UPS Ground.

When will my order Ship?

Orders are usually processed within 48 hours and take 3-7 business days to arrive, dependent upon your location.

How do I track my order?

Once your order ships you will receive an email confirmation with your UPS tracking number.

Order Cancellation

Can I cancel my order?

Once your order is placed, you will have a one hour window in which you can cancel or make changes. Once the hour window has passed your order is transferred down to our distribution center for shipment. At this stage, there cannot be any changes to your order.

Promotional Terms

What are your terms for promotions?

Promotional codes can't be applied to previously placed orders.

Promotional codes that offer a percent off can be used in combination with free shipping promo codes, by may not be combined with another percent-off promo code.

Not transferable or redeemable for cash or credit.

Only valid on www.all-clad.com

Certain products are excluded from promotional codes. See the specific details of the promotional code for a list of excluded products.

If you have a promotional discount code, please enter it in the "Discount Codes" field provided on the "Shopping Cart" page, and click the "Apply Coupon" button. You will see your discount applied in the "shopping Cart Total" section.

Some promotional discounts are automatically applied to your order during Checkout. If this is the case, your promotional discount will automatically be applied to qualified orders.

During your online checkout, you'll see your discount applied on the Place Your Order page, as well as in the order acknowledgement e-mail we will send you.